Ms. Liu: I bought a small apartment in Jiangbei. The living room area is not too big. Although the finished furniture in the store is good-looking, once placed in my own home, the space will be too cramped. So please ask the carpenter to make a shoe cabinet, wine cabinet and wardrobe. When the finished product was delivered, it was found that the color of the shoe was very different from the one seen in the store before the order was placed. The milky white louver wood grain turned pale pink, and the color of the cabinet was not uniform, and the effect and the sample were too far apart. But the furniture store only sells for 1/3 of the price. I think I have the right to return it, but the furniture store owner refuses. What should I do? Answer: A person in charge of a furniture factory who asked not to be named told reporters that because furniture is tailored according to the special needs of consumers, it is highly targeted, and the returned furniture is not good enough to be sold to others, custom furniture. Once returned, it is equal to scrap, so most manufacturers are reluctant to accept returns and often take a price cut to "flatten." Insiders pointed out that the current custom furniture service lacks a unified national or industry standard, and there is no ruler to deal with even if there is a dispute. Custom furniture companies have a wide variety of products, each product is unique and cannot be generalized, resulting in the industry standard of custom furniture being "difficult to produce." Due to the current supervision of product quality in terms of product quality, the market lacks its corresponding standards and management practices. Huizhou Decoration Industry Association reminds consumers to be familiar with relevant quality standards before customization, and to ensure individuality while ensuring individuality. The quality of custom furniture. Should try to have a detailed understanding of the custom home business; the substrate, color, size of the furniture, should be clearly marked on the contract content and drawings; determine the use of various materials is correct, and keep a final payment after the inspection to ensure no problem pay. The legal person suggested that the two sides should make detailed arrangements for the important contents such as the size, price and material of the furniture beforehand. The consumer can ask the operator to provide the "Instructions for the Use of Furniture Products". Once the consumer dispute arises, the consumer can recover the payment according to the relevant agreement. For the situation encountered by Ms. Liu, she can return the furniture store and return the purchase price.
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