When the woman swiped the furniture and returned the furniture, she was told to pay the handling fee.

According to the Changchun TV station of Changchun TV, on October 15, Ms. Liu, a citizen of Changchun, ordered two sets of furniture at Yuexing International Home. However, due to some minor misunderstandings, Ms. Liu planned to withdraw the furniture. Informed that you have to pay two fees, otherwise the previous furniture money will not be retired. Ms. Liu ordered a combination of wardrobe and clothing in Yuexing Home, which was ordered by two brands, the wardrobe was 4,400 yuan, the combination frame was 2,308 yuan, and Ms. Liu brushed the bank card. On the evening, Ms. Liu called the seller of the wardrobe and asked about the delivery time. However, she was told that the height of the ordering wardrobe was different from what she requested. It was not the two meters and two meters required by Ms. Liu, but the height of two meters. Ms. Liu immediately Decided not to order from the merchant, and will go back in a few days. Ms. Liu said that she originally bought the combination hangers to match the wardrobe, but now that the wardrobe can’t be bought, she plans to retreat both. On October 17, she found Yuexing International Home, but was told to pay two refunds. If she didn't pay, she would not give back her furniture. According to Ms. Liu, Yuexing International Home is cooperating with Bank of Communications, and Ms. Liu originally used the bank card of ICBC. Therefore, there will be a handling fee when refunding. The floor manager who received her at the time said that the refund required the floor manager and the store to sign, and no refund would be made if the fee was not paid. In desperation, Ms. Liu had to pay a handling fee of 53 yuan, and signed the word on the customer's consent to the formalities written by the merchant, which was refunded. Then, is the handling fee of these two fees reasonable? The customer service staff of Bank of Communications said that if the customer takes the card to the mall and consumes it at the merchant's POS machine, the handling fee will be borne by the merchant because the POS is the merchant. If the application is made, the customer can complain if the customer is responsible. Since this money is unreasonable, Ms. Liu intends to return the money. On the morning of October 20th, at the Yuexing International Home, Manager Gong of the Planning Department said that the handling fee for the refund should indeed be paid by the mall, and Ms. Liu’s incident may be caused by misunderstanding between the merchant and the merchant. Subsequently, Manager Gong returned the handling fee of 53 yuan to Ms. Liu. In this regard, the reporter asked the Changchun Consumers Association, the staff of the Complaints Section said that the fees incurred by consumers for swiping bank card consumption must be borne by the merchant. If the merchant asks the consumer for other reasons, the consumer can Go to the Consumers Association to make a complaint.

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